FAQ

You only need to provide specific product parameters (such as ingredients, particle size, use, etc.), our professional engineers will analyze the needs one-on-one, accurately match from the existing models, and provide detailed quotations and technical suggestions.

The customization process is divided into four steps: ① Demand confirmation (parameter communication) → ② Sample trial production (free sample delivery) → ③ Mass production (production scheduling after order confirmation) → ④ Quality inspection and delivery (with independent laboratory test report).

Standard models will be shipped within 3 days after the order is confirmed; urgent needs can start the expedited channel, prioritize production scheduling and arrange special vehicles/air transportation; customized products agree on specific delivery dates according to the complexity.

We provide a variety of flexible payment methods such as wire transfer, letter of credit, online payment (Alipay/WeChat/PayPal), etc. The first order customer supports 30% prepayment + 70% payment after inspection.

Logistics: Door-to-door service covering 30 countries worldwide, supporting sea/land/air transportation, and customized transportation plans (such as constant temperature boxes, shockproof packaging);

After-sales: The product comes with a lifetime archived test report, unconditional return and exchange within 7 days for quality issues, and free technical consultation and usage guidance.